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Delivery Information

  • How are orders delivered?
    • All Free/Standard delivery orders to the UK mainland are despatched by Royal Mail 48 service or for heavier items by our courier.
    • We do now offer Express Delivery, which is sent by Royal Mail 24 service.
  • How much is delivery?
    • Babycurls delivery is simple; All UK standard orders are delivered FREE of charge.
    • Express Delivery is £1.99
  • How long does delivery take?
    • When choosing FREE standard delivery we aim to despatch your order within 24 hours of you placing the order excluding weekends and deliver within 2-5 working days.
    • Express delivery should be delivered within 1-2 days.
  • What if an item in my order is out of stock?
    • We aim to have all items in stock, however on the rare occasion items are out of stock we will wait for 3 days, then send the items we do have in stock. The remaining items will go onto back order. Items on back order will be despatched as soon as they arrive with no delivery charge. If Items are out of stock they are usually back in stock in a matter of days.
    • On rare occasions products may get discontinued by our supplier so we will be unable to ship your item.  In this case we will email you of this with either offering an similar/alternate product or we will cancel and refund your order for you.
  • What if I miss my delivery?
    • If you miss delivery via Royal Mail you will be carded and you can collect your order at the nearest Royal Mail depot by following the card instructions. If you miss delivery via our courier you will be carded and you can arrange a re-delivery or collect your order at their nearest depot. 
  • What if my order does not arrive?
    • A Royal Mail package is declared lost after 15 working days, if you have still not received your order after this time we will either refund or redespatch your order. 
  • How can I track my order?
    • Unfortunately we use Royal Mail 24 or 48 service, which is not a trackable service.  If you have not received your order after 10 working days of ordering contact us at info@babycurls.co.uk and we will try and resolve the situation for you.
  • Do you ship Internationally?
  • Yes we ship worldwide, please find our international delivery page on the following link - Babycurls International Delivery